Have a question? Start here. If you can&#8217;t find what you are looking for, get in touch directly, we are happy to help.

Whether it&#8217;s for you or a friend, you can go through our subscription page and set up the perfect subscription for you. You can select one of our mainstay coffees, or join a seasonal single origin rotation. Weekly, fortnightly, monthly, ground, whole bean / the control is all in your hands. You can login any time and amend it.

<a href="https://g.page/new-ground-coffee?share" target="_blank" rel="noopener">NewGround 
Workshop 
OX3 7BU 
</a>

The most common question we get. It&#8217;s all in the beans that we source. We source some of the most loved beans in the world. The farmers are huge experts and we&#8217;re in awe of their incredible produce. Our role in the chain is to roast it to perfection on our Loring Smart roaster, bringing out all of the beautiful innate characteristics.

We use Royal Mail&#8217;s 48hr service, so typically in 2-3 working days. We also have an upgraded DPD next working day option at checkout.
All orders placed before 2PM are sent on the same day.

We roll with the seasons. This means we&#8217;re continually launching new coffees with different countries and continents harvesting throughout the year.

Nope. The employees we have who join us on licence from local prisons are all on payroll, and we&#8217;re a Living Wage employer.

We accept returns of any equipment or faulty goods within 14days of purchase. We will refund postage for faulty goods.
Coffee is a consumable good and we can therefore only replace or refund faulty or damaged coffee, which is subject to assessment by our Quality Control team. Please contact info@newgroundcoffee.com and we&#8217;d love to help resolve any issues.

Ask Away!!

Sign up for 10% off your first order