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Have a question? Start here. If you can’t find what you are looking for, get in touch directly, we are happy to help.

Set it up once and stay fuelled without thinking twice. Choose your coffee — mainstay or rotating single origin — then lock in how you want it: whole bean or ground, weekly, fortnightly or monthly.
Your schedule, your rules. Swap, pause or cancel anytime. Total control, zero compromise.

Absolutely. Life changes, so your coffee plan should too. Swap, pause or cancel anytime — control is in your hands.

Yes — the gift that keeps on giving. 3, 6 or 12 months of freshly roasted coffee, delivered straight to their door. Perfect for friends, family or that colleague who desperately needs better mornings.

Because we don’t mess around with the mediocre. We source world-class beans from growers who live and breathe coffee — the kind of farmers whose craft we seriously respect.

Then we take those standout beans and roast them on our Loring Smart Roaster to unlock every natural characteristic. No shortcuts, no guesswork — just exceptional coffee, done right

We’ve got you covered. Any faulty equipment or goods? Return within 14 days and we’ll sort it — postage refunded for faulty items.

Coffee is a consumable, so we can only replace or refund damaged or faulty beans, but our Quality Control team will handle it fast. Hit us up at info@newgroundcoffee.com and we’ll make it right.

Whole bean or ground? It depends on your setup. Whole beans stay fresher longer, while ground is ready to brew instantly. Either way, your coffee will hit the mark.

We move with the seasons. New harvests, new countries, new flavours — always fresh, always exciting. There’s always something new landing in your cup, keeping your mornings anything but predictable.

Not even close. Everyone on our team — including those who join us on licence from local prisons — is on payroll. We’re proud to be a Living Wage employer. Respect, fairness, and great coffee go hand in hand.

Keep it fresh, keep it powerful. Store your beans in a cool, dark place, sealed tight. Treat them right, and they’ll fuel your mornings the way they were meant to.

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