Your bagis empty


We know people like to keep things private and we want to help you with that and make sure we protect your information. This Privacy Policy explains what information we collect about you and why, what we do with that info, and how we handle it. This Policy applies as between you, the user of this website ( and any sub-domains, and New Ground Group Ltd., the owner and provider of this website.

Updated 15/03/23

We collect info from you in a few different ways on this website, including (without limitation):

1. Personal details, like your name, email address, postal address, contact number
2. Financial information, such as billing address
3. Other information related to your purchases or requests for our services

Our purpose in collecting information from you is to provide an efficient, meaningful and customised experience. For example, we use your personal information to:
-Process and fulfil your orders or requests
-Notify you of the status of your order delivery
-Inform you on the latest update of our products and services
-Improve our services or marketing activities

02Webshop Customer

During registration or ordering, we will ask you to provide personal information, including but not limited to your name, shipping and billing address, phone number, and email address. This personal information is used for billing purposes, to fulfil your orders, to communicate with you about your order, and for internal marketing purposes. If we encounter a problem when processing your order, your personal information may be used to contact you. Your information will be stored securely for 3months following  submission of an order and will not be passed on to any third parties.

03Wholesale Customer

We provide an enquiry form and a signup form for wholesale customers. To understand your wholesale requirements, we ask for contact details, including but not limited to your name, business name, address, email address, phone number, VAT number, invoicing number, delivery address and other information about your business, such as: type of business, equipment and estimated monthly volume. We then use the information you provide to contact you and discuss your requests. Your information will be stored for as long as you are a customer of NewGround and will not be passed on to any third parties without prior consent.