We use Royal Mail’s 48hr service, so typically in 2-3 working days. We also have an upgraded DPD next working day option at checkout. All orders placed before 2PM are sent on the same day.

We accept returns of any equipment or faulty goods within 14days of purchase. We will refund postage for faulty goods.

Coffee is a consumable good and we can therefore only replace or refund faulty or damaged coffee, which is subject to assessment by our Quality Control team. Please contact info@newgroundcoffee.com and we’d love to help resolve any issues.

All our packaging is recyclable. We use carbon neutral delivery in Oxford, and always looking for new ways to reduce our impact on the planet. Oh, by the way we’re a B-Corp – read more here.